At CoreStrong, we strive to ensure that your shopping experience is as smooth and efficient as possible. Our Shipping Policy outlines the terms and conditions for the delivery of products purchased from our website. Please review this policy carefully.

1.Order Processing

• Processing Time: Orders are processed within 24 to 48 hours after they are placed, excluding weekends and holidays. During peak seasons or sales events, processing times may be longer.
• Order Confirmation:  You will receive an order confirmation email once your order has been successfully placed. This email will include your order details and a summary of the items purchased.

 

2. Shipping Methods and Delivery Times

• Standard Shipping:  Our standard delivery time is between 8 to 12 business days, depending on your location.
• Expedited Carriers:  Expedited shipping options may be available at checkout for an additional fee. Delivery times for expedited shipping vary based on the selected service.
• Shipping Carriers:  We use a variety of shipping carriers to ensure your order arrives promptly and safely. The carrier selected for your order will depend on your location and the shipping method chosen.

3. Shipping Costs

• Standard Shipping:  Shipping costs for standard delivery are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout.
• Free Shipping:  We may offer free standard shipping on orders over a certain amount. Details of any such promotions will be available on our website.
• Expedited Shipping:  Additional fees apply for expedited shipping options, which will be calculated and displayed at checkout.

4. International Shipping

• Availability:  We currently ship to select international destinations. Please check our website or contact customer service to confirm if we ship to your location.
•  Customs and Duties:  International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your local customs office for more information on potential charges.

5. Order Tracking

• Tracking Information:  Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order through the carrier's website.
• Tracking Updates:  Tracking information may take up to 24 hours to update after your order has shipped. If you do not see tracking updates immediately, please check back later.

6. Delivery Issues

• Incorrect Address:  Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
• Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service team as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order.
• Delivery Delays:  While we strive to deliver your order within the estimated timeframe, delivery times are not guaranteed. Factors such as weather, carrier delays, and other unforeseen circumstances may affect delivery.